Terms of Service
Effective: October 24, 2025The following terms (collectively referred to as the "Terms") govern your use and access to the services, website, and any first-party provided goods and services from KokoroLab (hereafter referred to as "KokoroLab", "we", or "us"). Collectively, these are referred to as the "Services." By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.
1. Definitions
- 1.1 First Party. Your relationship is with KokoroLab, a company governed by the laws of the State of Delaware, U.S.A., unless preempted by U.S. federal law, without regard to conflict-of-law rules.
- 1.2 GDPR. Refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
- 1.3 Ownership. You retain all rights and ownership to the content you upload or generate (hereafter "Content"). KokoroLab does not claim ownership over your Content unless a separate written agreement explicitly transfers such ownership.
- 1.4 Content. "Content" refers to images, prompts, tags, text, stories, and other creative material generated or uploaded by you through the Services. Content is wholly yours and is not representative of KokoroLab.
- 1.5 Subscription-Based Services. Some Services require recurring monthly payments to access. These Services are subject to the Subscription and Billing terms in Section 4.
- 1.6 Authorized Payment Processor. KokoroLab utilizes third-party payment processors for subscription billing.
- 1.7 Updates to Terms. We may amend these Terms at any time. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
- 1.8 Licensing. The Services are licensed, not sold, to you. You receive access only for the duration and bounds of your subscription and compliance with these Terms.
- 1.9 Business Days. KokoroLab observes standard U.S. business days (Monday through Friday, excluding federal holidays).
- 1.10 Charges. All subscriptions operate on 30-day intervals unless otherwise stated.
- 1.11 Effective Date. These Terms are effective as of the date above and remain effective until replaced or terminated.
- 1.12 Force Majeure. KokoroLab is not liable for delays or failures caused by events outside our reasonable control, including but not limited to war, terrorism, natural disasters, labor disputes, or infrastructure failures.
- 1.13 Hosted Services. Services are made available via the internet, subject to these Terms.
2. Hosted Services
KokoroLab shall provide access to publicly available features, and upon subscription payment, to subscription-based features. We grant you a non-exclusive, non-transferable license to access the Services for your personal use, subject to these Terms. The following do not constitute breach: Force Majeure events, technical faults, your network failures, your device failures, or routine maintenance.
3. Data Protection
KokoroLab will comply with applicable data protection laws. For data collection and handling practices, refer to our Privacy Policy.
4. Payments and Charges
By using the Subscription-Based Services, you agree to pay KokoroLab for the Services provided under this Agreement.
4.1 Charges are based on the stated subscription prices and exclude any applicable value-added taxes, sales taxes, or other governmental fees. Such taxes will be assessed by our authorized payment processor, where applicable. All charges are denominated and billed in U.S. dollars.
4.1.2 Subscription-Based Services are non-refundable unless explicitly authorized by KokoroLab. Your Subscription-Based Service will remain active until the end of the current billing period. If you cancel your subscription, you will not be charged for the next billing cycle, and your access will continue only until the end of your current subscription term.
4.2 Payments
KokoroLab is authorized to issue billing notices and collect subscription fees throughout the Term.
4.2.1 You are responsible for all fees, charges, and applicable taxes associated with your account prior to the subscription end date. If you are enrolled in automatic billing through an authorized payment processor, it is your responsibility to manage or cancel the subscription directly through the processor or through our designated billing interface.
4.2.2 Payments for the subscription must be made through an authorized payment processor. You must also agree to any terms imposed by such processor to complete the transaction. All payments must be successfully received in U.S. dollars for access to continue.
4.2.3 If payment is not received on or before the subscription renewal date, KokoroLab reserves the sole right to suspend or terminate your access to the Services without compensation or liability for any resulting damages or losses.
5. Use of Services
5.1 Subscription-Based Software License. Subject to your compliance with these Terms and the duration of your active subscription, KokoroLab grants you a personal, non-exclusive, non-transferable, account-bound license to access and use the Services: (1) only while your subscription remains valid, and (2) strictly in accordance with these Terms. One account grants you access to the Services on multiple devices, but remains limited to a single authorized user.
5.2 Authorized Users. You must be at least eighteen (18) years old and legally capable of entering into a binding contract in order to use the Services.
5.3 Restrictions. Unless expressly permitted in these Terms, you must not:
- 5.3.1 Host, share, or expose your account on any publicly accessible system or domain;
- 5.3.2 Allow third parties to access or operate your account remotely;
- 5.3.3 Circumvent or attempt to circumvent any technological measures that control access to the Services;
- 5.3.4 Develop, distribute, assist, or use products that bypass, interfere with, or weaken protections or limitations built into the Services;
- 5.3.5 Rent, lease, sell, sublicense, assign, or transfer your account or any rights to the Services.
5.4 Updates. The Services may automatically apply updates, improvements, fixes, or new features from KokoroLab. These updates may include model changes, stability fixes, UI/UX improvements, new generation features, or other modifications. By using the Services, you agree to receive such updates.
5.5 Supported Web Browsers. KokoroLab supports modern versions of Google Chrome, Firefox, Safari, and Microsoft Edge. Browsers not listed here may not be supported.
5.6 Login Credentials. Access to the Services requires login credentials. You are solely responsible for safeguarding your credentials. KokoroLab is not responsible for lost credentials or the inability to access your Content caused by lost passwords. You agree to indemnify KokoroLab from any losses or damages arising from unauthorized access resulting from your failure to protect your login information.
5.7 Warranties. KokoroLab is not responsible for inaccuracies in the Content or any information processed through the Services. Except in cases of gross negligence or willful misconduct, KokoroLab disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted performance.
5.8 Limitation of Liability. In no event shall KokoroLab be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if advised of the possibility of such damages. You agree to indemnify and hold KokoroLab harmless from claims arising out of your use of the Services.
5.9 Feedback and Suggestions. You may provide suggestions or feedback to KokoroLab, but you agree such submissions grant KokoroLab a perpetual, irrevocable, royalty-free right to use them without obligation to compensate or credit you.
5.10 Promotions. KokoroLab may occasionally offer promotions. Participation is voluntary, and any such events may require you to accept additional terms.
5.11 Storage. You may back up and locally store your Content. We recommend that you regularly export your Content. Upon subscription termination, we will make reasonable efforts to permit Content export within a 45-day period. After 45 days, we may delete stored Content at our discretion.
6. Privacy Policy
Access to and processing of your Content is governed by our Privacy Policy. KokoroLab will only access your Content as needed to operate, maintain, and improve the Services.
7. License Term and Intellectual Property
7.1 Subject to your compliance with these Terms and applicable law, you may access and use the Services licensed from KokoroLab. Your license will expire at the end of your subscription term. The Services available to you upon renewal may be modified or updated and may differ from those previously provided. You agree that your decision to purchase or renew access to the Services is not contingent upon the delivery of any future functionality, features, or improvements.
7.2 Intellectual Property. KokoroLab remains the sole and exclusive owner of all rights, title, and interest in and to the Services. Except as expressly stated in these Terms, we do not grant you any rights to patents, copyrights, trade secrets, trademarks, other users' content, or any other intellectual property associated with the Services or software. All rights not expressly granted under these Terms are reserved by KokoroLab.
7.3 Your license may be terminated prematurely if payment is fraudulent, illegitimate, or obtained through unlawful means.
8. Accounts
You are responsible for all activity conducted through your account, whether or not you authorized such activity or were aware of it. You may not (1) share your account credentials with any other person (except an authorized account administrator, where applicable), or (2) use another user's account. You are responsible for keeping your account active, which includes logging in periodically to maintain access. Failure to sign in for an extended period may lead us to determine the account is inactive, and you agree that KokoroLab may close or suspend such inactive accounts.
9. Misconduct
KokoroLab defines misconduct of the Services to include, but not be limited to, the following activities:
- 9.1.1 Using the Services or software without, or in violation of, a written license or agreement with KokoroLab;
- 9.1.2 Copying, modifying, hosting, sublicensing, or reselling the Services;
- 9.1.3 Enabling or allowing others to use the Services or software using your account information;
- 9.1.4 Accessing or attempting to access the Services in any unauthorized or unsupported manner, unless expressly permitted by KokoroLab;
- 9.1.5 Circumventing or attempting to circumvent any access, usage, or technical restrictions imposed to protect the Services;
- 9.1.6 Using automated systems, botnets, scripts, or similar mechanisms in a manner not expressly permitted, or in a manner that places excessive strain on the Services;
- 9.1.7 Using the Services as a substitute for licensed professional services, including but not limited to legal, financial, investment, tax, accounting, or medical services;
- 9.1.8 Using the Services to bypass or engage in regulated or illegal activities, including but not limited to gambling.
KokoroLab reserves the right to suspend or terminate an account if it is found to be in breach of these Terms or engaged in misconduct as defined above.
10. AI Model Training
Your Content may be used to improve and train KokoroLab's AI models by default. You may request an opt-out at any time. Opt-out does not undo prior training or model learnings.
11. Termination
11.1 Termination by You. You may terminate this agreement at any time by discontinuing your use of the Services. Upon termination by you, your right to access and use the Services will cease immediately.
11.2 Termination by KokoroLab. KokoroLab may suspend or terminate your access to the Services, with or without cause, and with or without prior notice, effective immediately. Grounds for termination may include, but are not limited to, misconduct, violation of these Terms, or actions that pose risk to the platform, other users, or the Services.
11.3 Effect of Termination. Upon termination—whether by you or by KokoroLab—all licenses and rights granted to you under these Terms will cease immediately. Your obligation to pay any outstanding fees will survive termination.
11.4 Content Retention and Deletion. We will make reasonable efforts to retain your Content during an active subscription. After termination, you may export your Content within a 45-day period, after which KokoroLab reserves the right to delete such Content at its discretion. Deleted Content cannot be recovered.
11.5 Survivorship of Provisions. The following sections of the Terms shall survive termination, including but not limited to: ownership, intellectual property, warranty disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
12. Contact
For support or legal inquiries, contact:
Email: contact@kokorolab.net
Email: contact@kokorolab.net
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